Privacy Policy

1. Information We Collect

We may collect the following information:

• Personal Details: Name, email, phone number, date of birth, address.

• Payment Information: Billing address, medical insurance details .

• Health and Medical Information: Workout history, class bookings, personal training sessions.

• Website usage data via cookies: Device information, IP address, browsing behaviour within website.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments.

• Communicate with you regarding your care.

• Improve our services, personalise your wellness experience and website experience.

• Send important updates, promotions, and fitness tips.

• Respond to your inquiries and provide customer support.

3. How We Protect Your Information

We implement strict security measures to protect your data:

• Secure servers and encrypted storage.

• Limited access to personal data by authorized personnel only.

• Regular system monitoring and updates to prevent breaches.

4. Sharing Your Information

We do not sell your personal information.
We may share your data with:

• Trusted Medical professionals directly involved in your care

• Trusted third-party service providers (payment processors, booking platforms) under strict confidentiality.

• Legal or medical authorities if required by law or regulation.

5. Cookies and Tracking

We use cookies to:

• Enhance website functionality and user experience.

• Analyse site traffic and app performance.

You can manage cookie preferences in your browser settings.

You can disable cookies in your browser settings. However, this may impact your user experience.

By continuing to use this site, you consent to our use of cookies in accordance with this policy.

6. Your Rights (POPIA Compliant)

You have the right to:

• Access, update, or delete your personal information.

• Withdraw consent for marketing communications at any time.

• Request information on how your data is used.

• Request deletion of your data

• Lodge a complaint with the Information Regulator of South Africa

7. Third-Party Links

Our website or app may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies separately.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
📧 compliance@studio22sa.co.za
📞 082 957 0394